Contact us

If you need any help, information or advice not covered in our Terms and Conditions or FAQ, you are welcome to contact our customer support. If inquiring about a specific order, please indicate the order number in the e-mail subject, along with a short description of the matter (e. g. "Order xxxxxx - address change"). Also, feel free to like or follow our official Facebook page or Instagram account to stay updated.


Customer Support E-Mail:


Customer support working hours:

Monday to Friday 09:00- 17:00


The Royal Snus Online Shop opening Hours:



Please NOTE:

Please check your SPAM/ JUNK MAIL folder if there is some issue with receiving email about some ORDER, NEW PASSWORD REQUEST or NEW member registration details.



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