FAQ

1. How old do I need to be to place an order?

To order tobacco products from our shop, you have to be of legal age in the destination country and at least 18 years old. Since 18 is the legal age in Sweden, the latter is a rule that applies to all our customers.

2. Will I receive a tracking number for my order?

Yes, we provide tracking information for UPS and Post Nord shipments.

3. Can I track packages?

Tracking for UPS and PostNord (Sweden Post) packages is available. Kindly use https://theroyalsnus.com/track-the-royal-snus-online-shop-shipments to track your shipments any time. For PostNord (Sweden Post) tracking make sure you click on PostNord (Sweden Post) when tracking your shipments. All UPS shipments can be also tracked on UPS (United Parcel Service) official website https://www.ups.com/.

4. How do I keep my tobacco as fresh as possible, for as long as possible?

We highly recommend you to store your tobacco product in a cool spot- your refridgerator, for example. This will make your product stay fresh much longer. Tobacco free nicotine pouches products do not require any special conditions to keep the products fresh.

5. I can’t find my country in the list – can I still place an order?

If your country isn’t featured, this is due to legal or customs reasons and we cannot ship there at all for the time being. Unfortunately, we cannot make any exceptions. We are sorry! :) In case you live inside EU, we do ship to Europe from our EU shop www.theroyalsnus.eu. All shipements to EU are provided with UPS (3- 5 business days delivery).

6. How can I manage the delivery of an package?

To arrange a special delivery of some sort, please contact us if the order has not been shipped yet. In case the order has been shipped please contact the carrier what you have chosed at our checkout- UPS or PostNord (Sweden Post). In cases when the shipment has reached your destination, please get in touch with you local Post office or your local UPS office and they will guide you to your shipment and any changes can be done only by them.

7. I placed an order several days ago and haven’t received an update.

Our warehouse, customer support, as well as shipping companies and banks, are closed during both holidays and weekends. Bank wire payments can take 1-3 business days to arrive in our account and orders cannot be shipped before the payment has reached us. If this answer doesn’t apply to you, please contact our customer service using our contact via e-mail hello@theroyalsnus.com to receive any help. Please always indicate your order number and type of request in the subject line and we are gping to solve this any matter for you.

8. Do you deliver to my location?

We deliver to the following countries:Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia (Sydney, Melbourne, Brisbane, Perth, Adelaide, Gold Coast-Tweed Heads, Canberra-Queanbeyan, Newcastle, Central Coast, Wollongong, Sunshine Coast, Geelong, Townsville, Hobart, Cairns, Toowoomba, Darwin, Alice Springs), Azerbaijan, The Bahamas, Bahrain (Manama, Riffa, Muharraq, Hamad Town, A'ali, Isa Town, Sitra, Budaiya), Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Canada (Toronto, Montreal, Calgary, Ottawa, Edmonton, Winnipeg, Mississauga, Vancouver), Central African Republic, Chad, Chile, China (Shanghai, Beijing, Tianjin, Shenzhen, Guangzhou, Chengdu, Chongqing, Dongguan), Colombia, Comoros, Congo, Democratic Republic of the Congo, Republic of the Costa Rica, Côte d’Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, East Timor (Timor-Leste), Ecuador, Egypt (Cairo, Aswan, Luxor, Alexandria, Sharm El Sheikh, Hurghada), El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, The Gambia, Georgia (Tbilisi, Batumi, Kutaisi, Rustavi), Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Greenland, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel (Jerusalem, Tel Aviv, Haifa, Rishon LeZion, Petah Tikva), Jamaica, Japan (Sapporo, Tokyo, Yokohama, Nagoya, Kyoto, Nara, Osaka, Kobe), Jordan (Amman, Zarqa, Irbid, Russeifa, Zarqa), Kazakhstan (Almaty, Nur-Sultan, Shymkent, Aktobe, Karaganda, Taraz, Semey, Pavlodar), Kenya, Kiribati, Korea, South Korea (Seoul, Incheon, Daujeon, Suwon, Changwon), Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon (Nebatiye et Tahta, Habbouch, Djounie, Zahle, Baalbek, En Naqoura), Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Federated States of Moldova, Mongolia, Montenegro, Monaco, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Zealand (Queenstown, Napier, Rotorua, Auckland, Tauranga/Mt Maunganui, Wellington, New Plymouth, Christchurch), Nicaragua, Niger, Nigeria, Oman (Muscat, Salalah, Seeb, Sohar, Nizwa, Khasab, Sur, Bahla), Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia (Riyadh, Makkah, Madinah, Jeddah, Dhahran), Senegal, Serbia (Belgrade, Novi Sad, Niš, Kragujevac, Novi Pazar), Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa (Johannesburg, Cape Town, Ethekwini, Ekurhuleni, Tshwane, Nelson Mandela Bay, Buffalo City, Manguang, Emfuleni, Polokwane), Sri Lanka, Sudan South, Suriname, Swaziland, Switzerland (Zurich, Geneva, Basel, Bern, Lausanne, Lucerne), Syria, Taiwan (Kaohsiung, New Taipei, Taichung, Tainan, Taipei, Taoyuan), Qatar (Doha, Abu az Zuluf, Abu Thaylah, Ad Dawhah al Jadidah, Al `Arish, Al Bida` ash Sharqiyah, Al Ghanim, Al Ghuwariyah), Russia, Tajikistan, Tanzania, Thailand (Bangkok, Nonthaburi, Nakhon Ratchasima, Chiang Mai, Phuket, Railay Beach, Phang Nga, Trang, Ayutthaya), Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, United Arab Emirates (Dubai, Abu Dhabi, Sharjah, Ajman, Umm Al Quwain, Ras Al Khaimah, Fujairah), United Kingdom (London, Birmingham, Glasgow, Liverpool, Bristol, Manchester, Sheffield, Leeds), United States (New York City, Los Angeles, Chicago, Houston, Phoenix, Philadelphia, San Antonio, San Diego, Dallas, San Jose, Texas), Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.

Australia:

For shipments into Australia please get informed about any possible restrictions and costs with customs that may apply. The custom fees in Australia are high and we do not cover any costs or issue any refunds on orders placed.

Canada:

For shipments into Canada please get informed about any possible restrictions with customs that may apply. The custom fees in Canada are high and we do not cover any costs or issue any refunds on orders placed. Tobacco Free nicotine pouches are currently restricted into Canada. We do not cover any costs or issue any refunds on orders placed.

Indonesia:

For shipments into Indonesia please get informed about any possible restrictions with customs that may apply. Especially for UPS shipments we have experienced cases where custom refuse to release shipment. We do not cover any costs or issue any refunds on orders placed.

Philippines:

For shipments into Philippines please get informed about any possible restrictions with customs that may apply. Especially for UPS shipments we have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed.

Russia:

For shipments into Russia please get informed about any possible restrictions with customs that may apply. We have experienced cases where an import license from the reciever has been requested. We do not cover any costs or issue any refunds on orders placed. Shipments to Russia are closed until further notice.

Saudi Arabia:

For shipments into Saudi Arabia please get informed about any possible restrictions with customs that may apply. We have experienced cases where the shipments has been rejected by local customs and we do not cover any costs or issue any refunds on orders placed. For any information regarding local customs restrictions we would recommend to reach out your local customs office before placing an order with us. We DO NOT offer any RE- ships and all returned shipments will be forwarded for destroy.

Thailand: For shipments into Thailand please get informed about any possible restrictions with customs that may apply. We do not cover any costs or issue any refunds on orders placed.

Turkey:

For shipments into Turkey please get informed about any possible restrictions with customs that may apply. We have experienced cases where custom refuse to release shipment. We do not cover any costs or issue any refunds on orders placed. Shipments to Turkey are closed until further notice.

United Arab Emirates:

For shipments into United Arab Emirates please get informed about any possible restrictions with customs that may apply. We have experienced cases where custom charge high import duties and fees. Shipments to UAE will apply for customs clearance and customs charges up to 200% of product value. We do not cover any costs or issue any refunds on orders placed.

UK (United Kingdom):

For shipments into UK (United Kingdom) please get informed about any possible restrictions with customs that may apply. We have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed.

United States:

All orders to the United States are sent as DDP - Delivery & Duty paid.

9. Do you offer free shipping?

We offer free shipping only for orders to Europe from our EU shop www.theroyalsnus.eu. All orders over 99.99 EUR will apply for free shipping all over the Europe with UPS.

10. I live inside EU. Do you have other website for shipments to Europe?

If you live inside EU, feel free to order your favorite nicotine pouches products here: www.theroyalsnus.eu. All shipments are provided with UPS and takes 3- 5 business days delivery time.

11. How can I delete my account?

We are sorry to see you go, but please contact our support team that will help you with that.

12. Seems like there is some issue with checkout?

We would kindly recommend to not use any VPN when placing order with us and please make sure you got the newest updates on your browser, same time make sure that your cache history is not full. All these requirements is only for security purposes.

13. Do you offer COD- Cash on delivery?

Not at the moment, we are sorry.

14. What delivery options do you have?

We provide all shipments with UPS or PostNord (Sweden Post) logistics.

15. Why to choose us?

As we know- The Royals are not chosen, they are born this way. The same way are we and our main mission is to provide our customers with the best service possible, thats why we offer wide range of the best quality and widest range of Swedish snus products with worldwide delivery to your doorstep. Customer service is available on email or facebook chat what makes you more comfy if you got any specific questions during the shopping experience. Every success story needs a superheroes, thats why we have chosen well known courier companies like UPS and Post Nord, fresh products and careless shipments is our AIM and we have the best partners to achieve it. The Royal Snus Online shop is open 24/ 7 any place, any time. For customers inside EU, feel free to visit our EU shop www.theroyalsnus.eu.

16. Where are all shipments shipped from?

All shipments are shipped from Sweden.

17. Are you facing delays during COVID- 19?

Yes, unfortunately some of the shipments can be affected during COVID- 19 madness, we are doing all we can during these difficult times, but some of the shipments can take longer time in transit.

18. My order got stuck in customs, can I get a refund?

Since Swedish Snus and nicotine pouches are a perishable goods, we cannot accept any returns. As the person who ordered the merchandise, you are personally responsible for being informed about and understanding the import and customs regulations that apply to Swedish snus, nicotine pouches and other types of tobacco/ nicotine products in the destination country and we do not cover any refunds on orders placed or returned back to us. Since Swedish snus and nicotine pouches are perishable goods- all returned shipments will be forwarded for destroy and we do not offer any re- ships. Returned products cannot be resold. As the importer of such of products you are responsible for any loss what can be caused due customs rejected/ seized/ returned shipments. For any information about any possible customs restrictions that may apply at your destination country we recommend to contact your local customs office before placing an order with us.

19. Do you offer wholesale of snus or nicotine pouches?

No, we don't, all product quantities and prices are shown on our website, but we can do some exceptions, please contact our team for any requests :)

20. My tracking link hasn't been updated since order has been shipped, what's happening with my order?

All PostNord (Sweden Post) shipments are provided only with "on land" tracking, it will be updated once it has reached your destination. Also you will be notified by your local Post Office by phone or email when the shipment has reached your destination.

21. I have placed an order, but I have changed my mind, can I get a refund?

We are open to replace products with another types of the same value if the order is not shipped yet, but we do not offer any refunds for orders placed.

22. How long is the shipping times?

Estimated delivery time to the most of destinations: PostNord REK (Sweden Post) shipments takes from 7- 25 business days delivery, UPS shipments takes from 3- 8 business days delivery to your destination. Just keep in mind that some delays can occur and these are factors what we can't affect anyhow unfortunately.

23. I live in United States (US), how my order will be shipped?

All orders to the United States are sent as DDP - Delivery & Duty paid. We are happy to offer one of the fastest shipping options available to US on market and all shipments are customs cleared and duty paid by us.

24. What your customers are saying about The Royal Snus Online services?

Our AIM is to provide you with best best shopping experience possible and your feedback is very important for us. Feel free to find out what our customers says about us on Facebook, Instagram or Trustpilot. Have you placed an order with us recently? Do not hesitate to rate us, your experience is very important for us! :)

25. How will be the merchandise shipped?

Shipping costs are always included in the total price before you approve and pay for your order. Customs duties and taxes may be charged in addition, depending on the import and customs regulations that apply in the destination country. You are personally responsible for complying with those regulations and for paying any fees and taxes charged.

26. How secure is the credit card payment?

Transaction of card information is encrypted with SSL. The Royal Snus Online will not store card numbers as the information is sent directly to our partner company NETS. NETS is an known Scandinavian credit card processor. When you buy from the online store, we will instantly bill your credit card with your order total. The transaction will appear as SETAS GROUP AB on your statement.

27. My shipment was damaged.

Please check your merchandise immediately to confirm that nothing is damaged and that you have received the correct number of packages. If anything is missing from the shipment, please contact hello@theroyalsnus.com. We are not responsible for loss, damage, or delay beyond the control of The Royal Snus Online. We do not issue any refunds for returned merchandise.

28. What about taxes and duty fees. Import, customs, and freight?

The Royal Snus Online can not provide information about import and customs regulations in the destination country. As the person who ordered the merchandise, you are personally responsible for being informed about and understanding the import and customs regulations that apply to Swedish snus and other types of tobacco and nicotine products in your destination country and the rules related to payment of any duties/ fees/ taxes that may be charged. It is the responsibility of the buyer to pay for any applicable taxes and duty fees related to their purchase from this site.

29. I "Change of mind", do you offer any returns and cancellations?

As Swedish snus is a "perishable" goods, we cannot accept "change of mind" returns or cancellations. If it has already been dispatched, we are unable to refund you. Similarly, we cannot refund you for returned merchandise and all returned shipments will be forwarded for destroy.

30. I have registration problems, can you help me?

If you have a problems to create an account with us, please contact us at hello@theroyalsnus.com and our team will help you with that :)

31. My payment does not go through.

Please check that your card is valid (that the expiration date has not passed) and that it is a MasterCard or VISA. We do not accept American Express at the moment. The expiration date is on the front of the card (good thru date/expire date), stated as month and year. The card number is the number on the front of your card (about 16 digits), which you should enter in an unbroken sequence (with no spaces).

32. Do you accept Diners Club, JCB and other Credit cards?

Not at the moment, we are sorry.

33. My card was declined.

Please check that you are using a valid card, that the expiration date has not passed, and that you have entered the correct card number in an unbroken sequence (with no spaces). The usual reason for this error message is that you have insufficient funds available credit on the card. This may be because you have exceeded the purchase limit of your card. Another reason may be that the connection with your card issuers bank is temporarily down when you try to pay. Please try again later. If the error message still shows up, please contact us at info@theroyalsnus.com and we will find out why. Please give us a detailed description of what happened so that we can quickly localize the error. Please explain, for instance, what happened when you tried to order/pay, what page you were sent to, and any other relevant details.

34. Invalid card?

Some card issuers do not allow their cards to be used for online shopping. Ask your card issuer if that restriction applies to your card.

35. Order not received?

Please go to "My Account" in the main menu and log in with your user name and password for information about your most recent complete order. In case your order was complete and sent and you still have not received it, please contact hello@theroyalsnus.com, so we can resolve this issue with you.

36. Received wrong or damaged merchandise?

You must notify us at The Royal Snus Online of wrong or damaged merchandise within 7 days after your shipment has been delivered. We do not replace merchandise that the customer ordered by mistake.

37. I can't proceed the payment, what should I do?

Please get in contact with us and we are going to try to help you if the issue is from our side.

38. How many types of Swedish snus and nicotine pouches products offers The Royal Snus Online?

At the moment we have about 618 different Swedish snus and nicotine pouhces products in our online shop, but we are working on to get new products and brands day by day! :)

39. I'm facing checkout issue, could you help me with that?

Please contact our support team at hello@theroyalsnus.com and we are going to try to solve it for you! :)

40. I did not receive any email about order confirmation or shipping confirmation, what should I do?

If there is some issues regarding email delivery from/ to us and there is "Hotmail" or "Outlook" email servers in use, we kindly ask to get in touch with us by Facebook Chat or feel free to contact us at: hello@theroyalsnus.com. Our team will help you to solve this matter. Just make sure you can provide us delivery information, name and email about this order and we are going to provide you with all the details.

41. I live in United States, how long time does it takes for snus delivery to US? How fast is delivery to US?
The average shipping times for United States from our shop takes from 2- 4 business days and all shipments are sent with UPS as DDP- Delivery and duty paid. We offer fast snus and nicotine pouches shipments to US!

42. I live in EU, do you deliver snus to EU?

To EU we provide only nicotine pouches shipments from our EU shop- www.theroyalsnus.eu, there you can find all kinds of nicotine pouches with fast EU delivery.

43. Where can I track my order?

You can find tracking number for your order under your account or on your email (kindly check "junk" folder in case it is not in your inbox). After that feel free to use the tracking number to track it down at https://theroyalsnus.com/track-the-royal-snus-online-shop-shipments at any time!

44. How much nicotine pouhces I can order to Qatar?

Since 2020 to Qatar you are allowed to buy only 5 rolls (50 cans) of nicotine pouhces per month per person. Some changes may apply, but we would highly recommend to contact your local customs office regarding this matter and all shipmenta will apply for customs charges in Qatar before delivery is made. We do not cover any refunds on orders placed or returned back to us.

45. What is the strongest snus?

From our selection the strongest snus products are: SIBERIA, Thunder, Chainsaw, Soldat, ODENS EXTREME series and OFFROAD products. Basically all products what are marked as extra strong on our website is what your are looking for :)

46. What is the strongest nicotine pouches?

From our selection the strongest nicotine pouches available are: KILLA, PABLO, 77 Nicotine Pouches, GRANT, VELO, DOPE, Snatch, Siberia and some of the LYFT nicotine pouhces, but there is more to come :)

47. Do you have snus or nicotine pouches shop in Dubai, Abu Dhabi, Ajman or in any another UAE region?

Unfortunately not, but we do provide fast shiments of snus and nicotine pouches to United Arab Emirates- Dubai, Abu Dhabi, Ajman and the rest of UAE.

48. Do you have snus or nicotine pouches shop in Saudi Arabia?

Unfortunately not, but we do provide fast shiments of snus and nicotine pouches to Saudi Arabia. For shipments into Saudi Arabia please get informed about any possible restrictions with customs that may apply. We have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed. Please contact your local customs office regarding any quanities/ restrictions that may apply at your destination.

49. Do you have snus or nicotine pouches shop in Thailand?

Unfortunately not, but we do provide fast shiments of snus and nicotine pouches to Thailand.

50. Do you have nicotine pouches shop in Qatar or Doha?

Unfortunately not, but we do provide fast shiments of nicotine pouches to Qatar- Doha. Please be aware that Qatar customs allow import of 5 rolls (50 cans) a month per person. We do not cover any costs or issue any refunds on orders placed.

51. Do you ship snus to UK (United Kingdom)?

Yes, we do ship to UK, but please be aware of any possible customs restrictions and extra charges that may apply. We do not cover any costs or issue any refunds on orders placed.

51. How much costs shipping to my country?

Shipping fee depends on product weight and your destination country delivery address, so we would highly recommend to proceed to our checkout to see the total cost for your destination.

52. My destination country do not have ZIP code, what should I do?

For destinations without any ZIP code you can use value 0000 and it will allow you to proceed to checkout.