FAQ

1. How old do I need to be to place an order?
To order tobacco products from our shop, you have to be of legal age in the destination country and at least 18 years old. Since 18 is the legal age in Sweden, the latter is a rule that applies to all our customers.

 

 2. Will I receive a tracking number for my order?

Yes, we provide tracking information for UPS and Post Nord shipments.
 

3. Can I track packages?

Tracking for UPS and Post Nord packages is available.
 

4. How do I keep my tobacco as fresh as possible, for as long as possible? 

 We highly recommend you to store your tobacco product in a cool spot; your refridgerator, for example. This will make your product stay fresh much longer.
 

5. I can’t find my country in the list – can I still place an order?

If your country isn’t featured, this is due to legal or customs reasons and we cannot ship there at all for the time being. Unfortunately, we cannot make any exceptions. We are sorry! :)
 
 
6. How can I manage the delivery of an package?
To arrange a special delivery of some sort, please contact us.
 
 
7. I placed an order several days ago and haven’t received an update.
Our office, as well as shipping companies and banks, are closed during both holidays and weekends. Bank wire payments can take 1-3 business days to arrive in our account and orders cannot be shipped before the payment has reached us. If this answer doesn’t apply to you, please contact our customer service using our contact via e-mail info@theroyalsnus.com to receive help. Please always indicate your order number and type of request in the subject line.
 

8. Do you deliver to my location?

We deliver to the following countries: Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Azerbaijan, The Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Canada, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo, Democratic Republic of the, Congo, Republic of the Costa Rica, Côte d’Ivoire, Cuba, Djibouti, Dominica, Dominican Republic, East Timor (Timor-Leste), Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, Gabon, The Gambia, Georgia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Greenland, Haiti, Honduras, India, Indonesia, Iran, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Korea, North, Korea, South, Kosovo, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Macedonia, Madagascar, Malawi, Malaysia, Maldives, Mali, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Federated States of Moldova, Mongolia, Montenegro, Monaco, Morocco, Mozambique,  Myanmar (Burma), Namibia, Nauru, Nepal, New Zealand, Nicaragua, Niger, Nigeria, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Solomon Islands, Somalia, South Africa, Sri Lanka, Sudan, South, Suriname, Swaziland, Switzerland, Syria,Taiwan, Qatar, Russia, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, United Arab Emirates, United States, Ukraine, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe

 

Australia:

For shipments into Australia please get informed about any possible restrictions and costs with customs that may apply. The custom fees in Australia are high and we do not cover any costs or issue any refunds on orders placed.

Canada:

For shipments into Canada please get informed about any possible restrictions with customs that may apply. We do not cover any costs or issue any refunds on orders placed. Nicotine pouches ordered to Canada requires a medical license to clear customs.

Indonesia:

For shipments into Indonesia please get informed about any possible restrictions with customs that may apply. Especially for UPS shipments we have experienced cases where custom refuse to release shipment. We do not cover any costs or issue any refunds on orders placed.

Philippines:

For shipments into Philippines please get informed about any possible restrictions with customs that may apply. Especially for UPS shipments we have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed.

Russia:

For shipments into Russia please get informed about any possible restrictions with customs that may apply. We have experienced cases where an import license from the reciever has been requested. We do not cover any costs or issue any refunds on orders placed.

Saudi Arabia:

For shipments into Saudi Arabia please get informed about any possible restrictions with customs that may apply. We have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed.

Thailand: For shipments into Thailand please get informed about any possible restrictions with customs that may apply. We do not cover any costs or issue any refunds on orders placed.

Turkey:

For shipments into Turkey please get informed about any possible restrictions with customs that may apply. We have experienced cases where custom refuse to release shipment. We do not cover any costs or issue any refunds on orders placed.

United Arab Emirates:

For shipments into United Arab Emirates please get informed about any possible restrictions with customs that may apply. We have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed.

United States:

All orders to the United States are sent as DDP - Delivery & Duty paid.

 

9. Do you offer free shipping?

Not at the moment, but we are working on it :) 

 

10. I live inside EU. Do you have another website?

If you live inside EU, feel free to order your favorite products here: www.theroyalsnus.eu

 

 11. How can I delete my account?

Just let us know and our support team will help you with that. 

 

 12. Seems like there is some issue with checkout? 

We kindly recommend to not use any VPN and make sure you got the newest updates on your browser, same time make sure that your cache history is not full. All these requirements is because of security purposes.

 

13. Do you offer COD- Cash on delivery? 

Not at the moment, we are sorry. 

 

14. What delivery options do you have?

We provide all shipments with UPS or Post Nord logistics. 

 

15. Why to choose us? 

As we know- The Royals are not chosen, they are born this way. The same way are we and our main mission is to provide our customers with the best service possible, thats why we offer wide range of the best quality Swedish snus products with worldwide delivery to your doorstep. Customer service is available on email or facebook chat what makes you more comfy if you got any specific questions during the shopping process. Every success story needs a superheroes, thats why we have chosen well known courier companies like UPS and Post Nord, fresh products and careless shipments is our AIM and we have the best partners to achieve it. The Royal Snus Online shop is open 24/ 7 any place, any time. For customers inside EU, feel free to visit our EU shop www.theroyalsnus.eu.

 

16. Where are all shipments shipped from?

All shipments are shipped from Sweden. 

 

17. Are you facing delays during COVID- 19?

Yes, unfortunately some of the shipments can be affected during COVID- 19 madness, we are doing all we can during these difficult times, but some of the shipments can take longer time in transit.

 

18. My order got stuck in customs, can I get a refund?

Please get informed about any possible restrictions with customs that may apply. We have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed or returned back to us.
 

 

19. Do you offer wholesale of snus or nicotine pouches?

No, we don't, all product quantities and prices are shown on our website, but we can do some exceptions :)

 

 20. My tracking link haven't been updated since order has been shipped, what's happening with my order?

 

All Post Nord shipments is provided only with "on land" tracking, it will be updated once it has reached your destination. Also you will be notified by your local Post Office.

 

21. I have placed an order, but I have changed my mind, can I get a refund? 

We are open to replace products with another types of the same value if the order is not shipped yet, but we do not offer any refunds for orders placed.

 

22. How long is the shipping times?

Estimated delivery time to the most of destinations: Post Nord REK shipments takes from 7- 25 business days delivery, UPS shipments takes from 3- 8 business days delivery. Just keep in mind that some delays can occur and these are factors what we can't affect anyhow, unfortunately.

 

23. I live in United States (US), how my order will be shipped?

All orders to the United States are sent as DDP - Delivery & Duty paid. 

 

24. What your customers are saying about The Royal Snus Online services?

Our AIM is to provide you with best best shopping experience possible and your feedback is very important for us. Feel free to find out what our customers says about us on FacebookInstagram or Trustpilot

 

 25. How will be merchandise shipped?  

Shipping costs are always included in the total price before you approve and pay for your order. Customs duties and taxes may be charged in addition, depending on the import and customs regulations that apply in the destination country. You are personally responsible for complying with those regulations and for paying any fees and taxes charged.
 
 

26. How secure is the credit card payment?

Transaction of card information is encrypted with SSL. The Royal Snus Online will not store card numbers as the information is sent directly to our partner company NETS. NETS is an known Scandinavian credit card processor. When you buy from the online store, we will instantly bill your credit card with your order total. The transaction will appear as SETAS GROUP AB on your statement.

 

27. My shipment was damaged.

Please check your merchandise immediately to confirm that nothing is damaged and that you have received the correct number of packages. If anything is missing from the shipment, please contact info@theroyalsnus.com. We are not responsible for loss, damage, or delay beyond the control of The Royal Snus Online. We do not issue refunds for returned merchandise.

 

 28. What about taxes and duty fees. Import, customs, and freight?

The Royal Snus Online can not provide information about import and customs regulations in the destination country. As the person who ordered the merchandise, you are personally responsible for being informed about and understanding the import and customs regulations that apply to Swedish snus and other types of tobacco and nicotine products in your destination country and the rules related to payment of any duties/ fees/ taxes that may be charged. It is the responsibility of the buyer to pay for any applicable taxes and duty fees related to their purchase from this site.

 

 29. I "Change of mind" Returns and cancellations?

As Swedish snus is a perishable item, we cannot accept "change of mind" returns or cancellations. If it has already been dispatched, we are unable to refund you. Similarly, we cannot refund you for returned merchandise.

 

 30. I have registration problems, can you help me?

If you have a problem registering, please contact us at hello@theroyalsnus.com

 

 31. My payment does not go through.

Please check that your card is valid (that the expiration date has not passed) and that it is a MasterCard or VISA. We do not accept American Express at the moment. The expiration date is on the front of the card (good thru date/expire date), stated as month and year. The card number is the number on the front of your card (about 16 digits), which you should enter in an unbroken sequence (with no spaces).

 

 32. Do you accept Diners Club, JCB and other Credit cards?

Not at the moment, we are sorry.

 

 33. My card was declined.

Please check that you are using a valid card, that the expiration date has not passed, and that you have entered the correct card number in an unbroken sequence (with no spaces). The usual reason for this error message is that you have insufficient funds available credit on the card. This may be because you have exceeded the purchase limit of your card. Another reason may be that the connection with your card issuers bank is temporarily down when you try to pay. Please try again later. If the error message still shows up, please contact us at info@theroyalsnus.com and we will find out why. Please give us a detailed description of what happened so that we can quickly localize the error. Please explain, for instance, what happened when you tried to order/pay, what page you were sent to, and any other relevant details.

 

 34. Invalid card?

Some card issuers do not allow their cards to be used for online shopping. Ask your card issuer if that restriction applies to your card.

 

 35. Order not received?

Please go to "My Account" in the main menu and log in with your user name and password for information about your most recent complete order. In case your order was complete and sent and you still have not received it, please contact info@theroyalsnus.com, so we can resolve this issue with you.

 

  36. Received wrong or damaged merchandise?

You must notify us at The Royal Snus Online of wrong or damaged merchandise within 7 days. We do not replace merchandise that the customer ordered by mistake. 

 

 37. What does it mean "Checkout- ID could not be retrieved for this transaction"?

Please get in contact with us and we are going to solve the issue for you!

 

38. How many types of Swedish snus products offers The Royal Snus Online?
 
At the moment we have about 518 different Swedish snus and nicotine pouhces products in our online shop, but we are working on to get new products and brands day by day! :)

 

39. I'm facing checkout issue, could you help me with that? 

 Please contact our support team at hello@theroyalsnus.com and we are going to solve it for you! :)

 

 

40. If there is some issues regarding email delivery from/ to us and there is "Hotmail" or "Outlook" email servers in use, we kindly ask to get in touch with us by Facebook Chat or feel free to contact us at: hello@theroyalsnus.com.

 

41. I live in United States, how long time does it takes for snus delivery to US? How fast is delivery to US?
The average shipping times for United States from our shop takes from 2- 4 business days and all shipments are sent with UPS as DDP- Delivery and duty paid. We offer fast snus and nicotine pouches shipments to US!

 

 42. I live in EU, do you deliver snus to EU?

To EU we provide only nicotine pouches shipments from our EU shop- www.theroyalsnus.eu, there you can find all kinds of nicotine pouches with fast EU delivery.

 

43. Where can I track my order?

You can find tracking number for your order under your account or on your email (kindly check "junk" folder in case it is not in your inbox). After that feel free to use the tracking number to track it down at https://t.17track.net/ at any time! 

 

44. How much nicotine pouhces I can order to Qatar?

Since 2020 to Qatar you are allowed to buy only 2 rolls (20 cans) of nicotine pouhces per month. Some changes may apply, but we would highly recommend to contact your local customs office regarding this matter.

 

What is the strongest snus?

From our selection the strongest snus products are: SIBERIA, ODENS EXTREME series and OFFROAD products.

 

What is the strongest nicotine pouches?

From our selection the strongest nicotine pouches available are: KILLA, PABLO, 77 Nicotine Pouches and some of the LYFT nicotine pouhces.

 

Do you have snus or nicotine pouches shop in Dubai, Abu Dhabi or in any another UAE region?

Unfortunately not, but we do provide fast shiments of snus and nicotine pouches to United Arab Emirates- Dubai, Abu Dhabi and the rest of U.A.E

 

Do you have snus or nicotine pouches shop in Saudi Arabia?

Unfortunately not, but we do provide fast shiments of snus and nicotine pouches to Saudi Arabia

 

Do you have snus or nicotine pouches shop in Thailand?

Unfortunately not, but we do provide fast shiments of snus and nicotine pouches to Thailand

 

Do you have nicotine pouches shop in Qatar or Doha? 

Unfortunately not, but we do provide fast shiments of nicotine pouches to Qatar- Doha

 

BUY SWEDISH SNUS AND NICOTINE POUCHES ONLINE: AL CAPONE SNUS, ANGLAHOLM SNUS, BYRON SNUS, CLOVE EXPLOTION SNUS, CRAFTED SNUS, ISLAY WHISKY SNUS, CATCH SNUS, ETTAN SNUS, EPOK SNUS, GENERAL SNUS, G.3 SNUS, G.4 SNUS, GOTLANDSSNUS, GROV SNUS, GÖTEBORGS RAPÉ, GÖTEBORGS PRIMA FINT, GRANIT SNUS, JAKOBSSONS SNUS, MUSTANG SNUS, OLDE VING SNUS, ON!SNUS, ONE SNUS, ONICO SNUS, PHANTOM SNUS, TABOCA SNUS, TRE ANKARE SNUS, U SAMPLE SNUS, WISBY SNUS, ZEROBERG SNUS, KALIBER SNUS, KAPTEN SNUS, KARDUS SNUS, KNOX SNUS, KRONAN SNUS, KNEKT SNUS, KURBITS SNUS, THE LAB SNUS, LD SNUS, LUNDGRENS SNUS, LOOP NICOTINE POUCHES, LENNY SNUS, LYFT NICOTINE POUCHES, MOCCA SNUS, NICK & JOHNNY SNUS, ODENS SNUS, OFFROAD SNUS, QVITT SNUS, RÖDA LACKET SNUS, SIBERIA SNUS, SISU SNUS, SKRUF SUPER WHITE NICOTINE POUCHES, SKRUF SNUS, THUNDER SNUS, XRANGE SNUS, WHITE FOX NICOTINE POUCHES, WOW SNUS, SIRIUS NICOTINE POUCHES, SHIRO NICOTINE POUCHES, SWAVE NICOTINE POUCHES, ZYN NICOTINE POUCHES, KAPTEN SNUS, YOYO NICOTINE POUCHES, XR NICOTINE POUCHES, KILLA NICOTNE POUCHES, KLINT NICOTINE POUCHES, VOLT NICOTINE POUCHES, XQS NICOTINE POUCHES, PAZ NICOTINE POUCHES, VELO NICOTINE POUCHES, 77 NICOTINE POUCHES, ORANGEMAN NICOTINE POUCHES, APRÈS NICOTINE POUCHES, R42 SNUS, XR SNUS, PABLO NICOTINE POUCHES, CHAINSAW SNUS, KICKUP SNUS, NIC-S NICOTINE POUCHES, ZoneX NICOTINE POUCHES, NORDIC SPIRIT NICOTINE POUCHES- ORDER SWEDISH SNUS AND NICOTINE POUCHES ONLINE WITH FAST SHIPPING TO US AND THE REST OF THE WORLD OUTSIDE EU!

   

EU CUSTOMERS ARE WELCOME TO VISIT: WWW.THEROYALSNUS.EU

 

SNUS comes in many variations, formats and flavors form many Swedish manufacturers and brands. Snus has it's main focus on a distinct tobacco flavor, but there are many added flavors for every snus user taste as mint, berry, fruty, licorice, whiskey, wintergreen, juniper, frost, citrus and of course the traditional flavor- natural tobacco flavor snus. The main formats are white portion snus, original portion snus and the old classic- loose snus. The nicotine content of snus also variates between different snus brands and are usually between 6- 43mg. Snus are served in regular portion, mini portion, slim portion, extra slim portion and loose.

Swedish SNUS
Snus is quality, moistened, smokeless tobacco, which has been in use in Sweden for more than 200 years, 
Snus is a smokeless tobacco product placed between lip and gum. There are countless Snus flavors and strengths of the nicotine content.
Swedish snus is served in portions (bags) that are larger than American snus portions. Swedish snus is for more tobacco characteristic. One of the most popular flavor of Snus these days are Mint. Swedish Snus are well known for brands like ODENS, GENERAL, JAKOBSSONS, KRONAN, KNOX, GRANIT, TRE ANKARE, XR, SKRUF, GÖTEBORGS RAPÉ, KAPTEN and more..

American SNUS
The American Snus/ Snuff (US "snus") portion sizes are smaller and the nicotine content is much more less than Swedish snus products. Most of the products has 4 mg/g. Just some companies produce American snus (not like in Sweden), the most popular/ well known American snus brands are CAMEL, GENERAL, THUNDER, SKOAL, COPENHAGEN and GRIZZLY Snus. American snus is much sweeter with added sweeteners than Swedish snus.

Nicotine Pouches- The New Generation Of Swedish SNUS
Nicotine pouches do not contain any tobacco at all, it contains plant fiber with nicotine what makes it available on EU market at the moment. Most of nicotine pouches contain 9- 32 mg of nicotine per serving. One of the most popular flavor of nicotine pouhces these days are Mint similar as Swedish snus. These products are completely without any tobacco and do not color your teeth! Nicotine pouches are well known for brands like LYFT, SKRUF SUPER WHITE, WHITE FOX, NORDIC SPIRIT, ON!, ZYN, SHIRO and more..

Nicotine and tobacco FREE SNUS
Nicotine and tobacco FREE snus are made for those who want to cut down on snus or stop snus habit completely. The snus has a very authentic taste and is available in more flavors like original, peppermint and licorice and more.. Search for products like QVITT, ONICO or KICKUP.

Buy Swedish SNUS And Nicotine Pouches Online With Fast Worldwide Delivery On TheRoyalSnus.com
Buy Swedish Snus & Nicotine Pouches from The Royal Snus Online and get fresh products delivered straight to your home. We guarantee fast, easy and fair price delivery with trackable shipments worldwide. Explore our wide range selection of snus and nicotine pouches brands and flavors and find your favorites and place your first order online today.

The Royal Snus Online Shop Worldwide Shipping
We offer fast shipments of Swedish snus and nicotine pouches to US and to the rest of the world with exception for EU, kindly check our shipping policy before placing an orders with us. Please get informed about any possible restrictions with customs that may apply. We have experienced cases where custom charge high import duties and fees. We do not cover any costs or issue any refunds on orders placed or returned back to us.

Copyright © 2017- 2021, The Royal Snus Online- www.TheRoyalSnus.com. All rights reserved.